Welcome to Pennova AI. These Terms of Service (“Terms”) govern your access to and use of our website (pennova.co.uk) and our AI-powered services. By accessing or using our services, you agree to these Terms. If you do not agree, you may not use our services.
These Terms are governed by the laws of the United Kingdom.
2. Services We Provide
Pennova AI offers:
AI-Powered Receptionist and Chatbot Services
Business-focused automation solutions
Our services are intended only for business use and are not available for personal or consumer purposes.
3. Eligibility
You must be a business entity or authorised representative of a business to use our services.
You must comply with all applicable laws and regulations.
By using our services, you confirm that you are authorised to bind your business to these Terms.
4. Payment Terms
Services are offered through subscriptions (monthly billing) and one-time fees.
Free trials may be provided at our discretion.
No refunds are available once payments are processed.
Payments are due on a recurring monthly basis unless otherwise stated in your subscription.
5. User Responsibilities
You agree not to use our services to:
Engage in illegal activities.
Generate or distribute harmful, abusive, or offensive content.
Infringe upon the intellectual property rights of others.
Misuse the AI for fraudulent or deceptive purposes.
You are responsible for the accuracy, legality, and appropriateness of any data you provide.
6. Company Rights
We reserve the right to:
Modify, suspend, or terminate services at any time.
Refuse access if you breach these Terms.
Update or change features of our services without prior notice.
You may cancel your subscription at any time. Pennova AI may also terminate services at its discretion.
7. Intellectual Property
Pennova AI Intellectual Property: All rights, title, and interest in our software, AI models, algorithms, designs, branding, and related content remain exclusively with Pennova AI.
Client Data & Content: You retain ownership of all data, content, and materials you provide to us.
AI Outputs: You are granted a license to use the outputs generated by our services for your business purposes. Ownership of AI-generated outputs is not transferred, and use must comply with these Terms and applicable laws.
8. Disclaimer of Warranties
Our services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee that AI outputs will be accurate, reliable, or error-free.
AI-generated content should not be relied upon as professional, legal, or financial advice.
9. Limitation of Liability
To the maximum extent permitted by law, Pennova AI is not liable for any indirect, incidental, or consequential damages.
Our total liability under these Terms is limited to the amount paid by you in the past 12 months for our services.
10. Termination
You may cancel your account at any time.
We may suspend or terminate your access immediately if you breach these Terms or misuse our services.
Upon termination, your right to use our services ceases immediately.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved exclusively in the courts of the United Kingdom unless otherwise required by applicable law.
12. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates constitutes acceptance of the new Terms.
13. Contact Us
For questions regarding these Terms, please contact us at:
