Pennova AI (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with our services, website (pennova.co.uk), and AI solutions.
1. Information We Collect
We may collect the following types of information:
User Input: Content, prompts, and conversations you enter when using our AI tools.
Stored Conversations: For service functionality, support, and improvements.
Contact Information: If you provide it through our website or communication channels.
Technical Data: Such as cookies, usage data, and analytics (where applicable).
2. How We Use Your Data
We process your information for the following purposes:
Improving Models & Services: Enhancing AI performance and accuracy.
Providing Services: Delivering our AI-powered solutions and customer support.
Marketing: Communicating updates, offers, and relevant content (where you have not opted out).
Compliance & Security: Meeting legal obligations and protecting against misuse or fraud.
3. Third-Party Services
We may share or process your data with trusted third parties that help us operate our services, including:
GoHighLevel (CRM and automation)
Claude, ChatGPT, Grok (AI service providers)
Twilio (communication services)
These third parties have their own privacy practices. We encourage you to review their policies to understand how they handle data.
4. Data Retention
We retain your data only for as long as your account is active. If you request deletion, your data will be securely erased.
5. Your Rights
Depending on your jurisdiction (including the UK GDPR and CCPA), you have the right to:
Access the personal data we hold about you.
Request Deletion of your data.
Opt-Out of Marketing communications.
Restrict or Object to certain processing activities.
We use encryption and access controls to protect your data from unauthorised access, loss, or misuse. While no system is 100% secure, we take appropriate steps to safeguard your information.
7. International Data Transfers
We do not transfer your personal data outside the United Kingdom.
8. AI-Specific Practices
We do not use your personal data directly for AI training.
However, some of our third-party AI providers (such as OpenAI and others) may process user input for their own model improvement. Please review their individual privacy policies for more details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or privacy-related requests, please contact us at:
